In this post, I will show you how to enable remote help for Intune tenant. If you are planning to enable the remote help feature for your Intune tenant for the first time, the steps covered in this post will help you out.
Remote Help is a solution offered by Microsoft that is integrated with Intune which enables your front-line workers to get assistance when needed over a remote connection. Using the remote help app, your support staff can remotely connect to the user’s device. Remote help is different from remote assistance so don’t get confused.
During the remote help session, the support engineer can view the device’s display and if permitted by the device user, take full control. When Full control is allowed by the user in a remote help session, the helper can directly make configurations or take actions on the device.
In order to use the remote help app, you must first turn on the remote help for your Intune tenant. Refer to the following guide on how to enable and configure Intune remote help. Remote help is a premium add-on application that works with Microsoft Intune. You need to buy the licenses and assign it to the users before you can use the remote help solution.
Enable Remote Help for Intune Tenant
Remote Help needs to be turned on before you can use it. The steps to enable remote help for your Intune tenant are as follows:
- Sign in to the Microsoft Intune admin center.
- Go to Tenant administration > Connectors and tokens > Remote help.
- Switch to the Settings tab: set the option “Enable remote help” to Enabled.
- Click Save to apply the settings.
Note: After you enable remote help for Intune tenant, when you try to create a Remote Help session you may see a message “Remote Help isn’t enabled for the tenant even” if you enabled Remote Help in the tenant after activation. it could take a while to become active (anywhere between 30 minutes to 8 hours).