Configuration Manager could not find the information required to start client push install
In some cases when you perform a Configuration Manager client push install, it fails with a weird error. Configuration Manager could not find all of the information required to start client push installation on ‘2097152000’.
This might be because the collection you are pushing the client to is in the progress of being updated. Wait for the collection update to finish and then try again.
You may try to perform a client push immediately after you see this message. However you might see the same message again. So lets understand why this happens.
Configuration Manager could not find all of the information required to start client push install
When you select a device or multiple devices in SCCM and perform the client push, you might see the following error exception. Configuration Manager could not find the information required to start client push installation.
The solution to this issue is in the following line of that error. The collection you are pushing the client to is in the progress of being updated. Wait for the collection update to finish and then try again.
Solution 1 – This typically this means that Configuration Manager does not know enough about the device(s) to push the client to it. It could be probably the IP address of the client that’s not known.
This issue could occur if you have just setup SCCM and you are trying to push the client agents. So the simple trick here is to wait for some time and then attempt to push the client agent.
Let the Configuration Manager discover the devices in your network and then push the client agents.
Solution 2 – Assuming that you have waited long enough and when you perform client push, you still see same error. In such situations you must also check if you are able to resolve the host name of the client.
You check that either from your site server or DNS server. When you perform a client push, the SCCM server needs to connect to the machine using WMI and access the Admin$ share using the hostname.
You need to perform a nslookup and check if the DNS can resolve the name and IP address of the client. On the SCCM server, launch cmd prompt as administrator.
NsLookup queries the specified DNS server and retrieves the requested records that are associated with the domain name you provided
Type the name of the client computer and ensure you see the IP address of the machine.